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Returns & Cancellation Policy

At Hamnaa’s Outlet, every outfit is crafted with care and packed with love. We take great pride in offering high-quality ethnic wear. Due to the delicate and curated nature of our apparel, we follow a no return & no exchange policy for most purchases. However, exceptions are made in case of damaged, defective, or incorrectly delivered items.

Order Cancellations

  • Orders can be cancelled within 6 hours of placement, provided they have not been processed or shipped.
  • Once shipped, orders cannot be cancelled under any circumstances.
  • To request a cancellation within the valid window, please contact us immediately via WhatsApp or email with your order ID.

Damaged or Defective Items

  • If you receive a product that is damaged, defective, or incorrect, please notify us within 24 hours of delivery.
  • Share clear photos or videos of the issue via WhatsApp or email so our team can verify and assist promptly.
  • Claims must be made before the product is worn or used.
  • Upon approval, you may opt for a replacement or a full refund, depending on availability.

Color & Fabric Disclaimer

We strive to present product colors as accurately as possible. However, slight variations may occur due to lighting, screen resolution, or editing. These minor differences in color or texture are not considered defects and are not eligible for return or exchange.

Eligibility for Return (in approved cases)

If your return is approved due to damage or wrong item received, the product must:

  • Be unused and in its original packaging.
  • Have all original tags and labels intact.
  • Be shipped back within 3 days of receiving return confirmation from our team.

Refund Process

Refunds, if applicable, will be processed through the original payment method within 7–10 business daysof receiving and inspecting the returned item.

Contact Us

If you have any questions or concerns about your order, feel free to reach out to us:

Note: Hamnaa’s Outlet reserves the right to update or modify this policy at any time without prior notice.